WorldMate Live

I am forwarding my confirmation emails to export@worldmatelive.com and am receiving a "Not supported" error in reply. What should I do?

Make sure of the following:

That the travel provider is in the list of supported providers. The full list can be found here. If your provider is not supported yet, please write to us, as we are constantly expanding the list of supported providers.
Make sure you forward the email intact – do not edit it, add to it, or alter it in any way.
After sending, wait for the return message to notify you of success or failure. Do not send again, as this will also cause an error.

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WorldMate Live fails to read my travel provider's confirmation email - can I do something about it?

Yes. This probably means we still do not support your travel provider. For a list of providers we do support please click here. If you want to help us expand our coverage to support your travel provider, please take those confirmation emails that were not parsed, attach them to an email (e.g. by dragging them to an email) and send those to wmlive_travel_emails@mobimate.com. When we'll have enough samples from that provider, we will be able to support it.

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	I installed the Outlook Add-in but the toolbar is not shown - what can I do?
	Please restart Outlook and then the WorldMate Live Toolbar will be shown. If it still does not work, please restart your computer. If that doesn't work, open Outlook, select "Options" from the main menu, then the "Other" tab, "Advanced Options" button, "COM Add-in" button, then make sure the "WMLive" checkbox is checked in the list. If it still doesn't work, please contact our support.

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	What are Unassigned items?
	Unassigned items are meetings or travel bookings that the system was not able to automatically assign to a trip. This either means that you did not have a matching itinerary or that some information was missing in the booking and the system was unable to make the match. You can use the WorldMate Live website to assign them to a trip.

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	I exported an item but don't see it in any itinerary. Where is it?
	Probably the item could not be assigned to an existing trip and could also not be used to automatically create a trip. It is probably unassigned - see here

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If export from Outlook does not work

In order for us to further investigate this export problem, please follow these steps:

If the emails you are trying to export to WorldMate Live does not appear in your 'Sent Items' folder in Outlook, Please try the following steps:

Let us know if the problem persists or if you require any further assistance.

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	What format of confirmation emails do we support?
	We support email formats from the supported providers. If you have confirmation emails from these providers, please export the original email received from the provider. email which has been forwarded to you from a colleague might not work correctly.

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I am using Lotus Notes / I can not install Outlook Add-In / My email is not managed in Outlook / I am Using Mac computer

You can forward your confirmation emails directly to WorldMate Live.
This way you will be able to import your itineraries automatically without installing the Outlook Add-in.

Simply forward (not as attachment) your confirmation emails to export@worldmatelive.com Any confirmation email you send to this address will soon show on your itinerary and your mobile device.
Please note - the email should be sent to us from an address that is listed in your email addresses in your profile. To make sure, go to "My Account", and click "Email addresses", and make sure your email address is listed there.

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