WorldMate Live - Frequently Asked Questions

 

On your Mobile device - How to use?

What does the WorldMate Live mobile service do?
How do I use the WorldMate Live mobile service?
Where do my itineraries sync to on my device?
How can I sync the meetings on my device's calendar to WorldMate Live?
Do the Unassigned items sync to the Blackberry?
What is the "Unassigned" itinerary?
How do I connect my meetings to the maps function?
What are WorldMate Live Alerts and Notifications?
What is Blackberry Maps? How do I get it?
Can I edit my itineraries on the Blackberry?
How to share an itinerary from the device?
Can I use a Blackberry and a Windows Mobile device on the same account?

 

What does the WorldMate Live mobile service do?
WorldMate Live provides you with your full travel itinerary information including all details, right on your mobile device. It also provides many information services ranging from weather forecasts and world clocks to flight schedules and real time flight status. On top of this, the service monitors your itinerary and "pushes" pertinent information to you. For instance the device will inform you the day before a trip of the weather at your destination, it will inform you before a flight of the details and flight status, inform you of meetings and more. These alerts are linked to additional services - for instance a meeting alert is linked to contact details and maps, if the relevant information is available in the system.
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How do I use the WorldMate Live mobile service?
You need to install the WorldMate Live mobile application on your device. You can then access your itineraries and other services through the WorldMate Live icon on your device. You will also get alerts from WorldMate Live at relevant times - e.g. before a trip or a flight. Your device will wake up and provide you with relevant information.
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Where do my itineraries sync to on my device?
Your itineraries will be available on the "My Itineraries" tab inside the WorldMate Live application.
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How can I sync the meetings on my device's calendar to WorldMate Live?
WorldMate Live is designed to automatically detect when you have a calendar item that matches any of your itinerary dates. You will see a pop-up screen which will enable you to set step-by-step the calendar sync feature. After the initial set up you will be able to change the calendar sync settings via WorldMate Live settings menu (Menu >> Settings >> Calendar Sync settings).

In order to enable Calendar Sync, please make sure you have the latest version of the WorldMate Live BlackBerry client (v 1.2), which can be downloaded at www.wmlive.com or over the air at: http://get.wmlive.com (simply click on this link in the email on your BlackBerry).
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Do the Unassigned items sync to the Blackberry?
Yes they are synced to a trip named "Unassigned".
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What is the "Unassigned" itinerary?
The Unassigned itinerary contains trip items that were exported by the Outlook Add-In and could not be matched to any trip. See here for further information.
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How do I connect my meetings to the maps function?
Make sure addresses are entered into the meeting - either in the WorldMate Live website or in Outlook for meetings exported from there. You also need to have Blackberry Maps installed on your device. The "Map" link on a meeting item or alert will then enable you to get a map to the meeting.
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What are WorldMate Live Alerts and Notifications?
WorldMate Live will inform you of the occurrence of various events related to your travel itinerary, provide pertinent information and allow you to request more. The existing alerts are:

  • Trip Notification: A day before the trip WorldMate Live will remind you when and where you're going and tell you the weather at your destination
  • Flight Notification: A few hours before your flight WorldMate Live will remind you of the flight and provide real-time information
  • Flight Alert: If your flight is delayed or cancelled, WorldMate Live will tell you about that immediately and help you find alternatives
  • Welcome Notification: When you land at your destination, WorldMate Live will assist you in setting up the device clock and brief you on your travel plan
  • Connection Notification: when you land at a connecting airport, WorldMate Live will tell you the local time and provide information about your connecting flight
  • Meeting Notification: Before a meeting, WorldMate Live will provide you a reminder and allow you to contact the person you're meeting or get a map or directions to the meeting
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What is Blackberry Maps? How do I get it?
Blackberry Maps is a free maps and directions service provided by Research In Motion. If it's not pre-installed on your device, go here: http://maps.blackberry.com/ for further information.
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Can I edit my itineraries on the Blackberry?
Yes you can, on January we released a BlackBerry version allowing you full Add and Edit capabilities directly from your BlackBerry. Browse with your device browser to www.wmlive.com and download the new version.
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How to share an itinerary from the device?

In order to share your itinerary using your BlackBerry device please follow:

  1. Launch WorldMate Live
  2. Go to 'My Itineraries '
  3. Highlight the itinerary you wish to share
  4. Click the menu button and select 'Share Itinerary '
  5. You will be presented with a window stating: 'To send your itinerary to your friends/colleagues, please select them from your contacts '
  6. Click the button labeled 'Add Contact '
  7. Your contact list appears on screen
  8. Select a contact that includes an email address
  9. You will be presented with a window with two buttons 'Add Contact' and 'Share '
  10. To send your itinerary choose 'Share '
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Can I use a Blackberry and a Windows Mobile device on the same account?

No. Each account is associated with a specific device type. If you wish to change the device type, please notify us, so we can re-designate the account.

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