WorldMate Live - Frequently Asked Questions

 

On your Mobile device - Troubleshooting

Why are my itineraries not in the Blackberry calendar?
Flight Status service data is wrong (delayed flights show as 'on time' and/or vise versa)
What are those messages I saw during set up, I dismissed them - will it work?
BlackBerry client does not reflect Gold membership - clicking 'upgrade' shows 'you own a Gold membership'
BlackBerry log-in fails - "Connection failed (Permission denied)"
Connection Failed: Failed to transmit
Connection Failed: Invalid url parameter
Connection Failed: Could not find a service book entry for IPPP
Connection Failed: could not open tunnel - failed
No weather updates - Error message 'connection failed invalid distance to far back.'
I have downloaded and installed the new version of WorldMate Live on my BlackBerry, but WorldMate Live icon does not appear/show on my BlackBerry.
I have downloaded and installed the new version of WorldMate Live on my BlackBerry. Upon launching WorldMate Live, I get error message saying a module is missing, e.g. "module com_mobimate_wmli - not found"
I have downloaded and installed the new version of WorldMate Live on my BlackBerry, but the version number didn't change - it remains the number of the old version.
I am trying to download the new version of WorldMate Live to my BlackBerry. The download fails and I get error message saying error code number 907. E.g. "907 Invalid COD Local connection timed"
An Airport is not included in WorldMate Live Flight Schedules.
How to activate the Calendar Sync on BlackBerry / I don’t see the Calendar sync option

 

Why are my itineraries not in the Blackberry calendar?
Your itineraries will be available on the "My Itineraries" tab inside the WorldMate Live application. The built-in calendar cannot provide all the services WorldMate Live does and therefore WorldMate Live should be used as your calendar while traveling.
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Flight Status service data is wrong (delayed flights show as 'on time' and/or vise versa)
We are always improving our products and appreciate your feedback. We apologize for any inconvenience that may have been caused due to the use of our application. Information about flights is supplied by a content provider which is ranked today as #1 in his field (global coverage). However, we realize that there is room for improvement and we are constantly working on doing so.

If you encounter wrong information please email our support with the exact date, time and flight number, the status displayed in WorldMate Live and the status displayed at the Airport Gate.
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What are those messages I saw during set up, I dismissed them - will it work?
Here are the messages that come up during the initial set up of WorldMate Live:

1. You are prompted to choose your current location.
2. You are prompted to enter the same user name and password as on the WorldMate Live web page.
3. "In order for WorldMate Live to perform update actions properly, you are recommended to mark in the following windows the option 'all http/s connections' and to 'Allow this connection.' ..."
If you chose 'OK' (default) then your device is set up correctly and you should be able to perform all updates.
If you chose "don't allow connection" then you must do the following:
On your device, go to Settings->Options->Advanced Options->Applications

1. Scroll down the list of applications until you find WorldMate Live.
2. Highlight WorldMate Live and press "Menu" button on your device.
3. Select "Edit Permissions" from the Menu and make sure that all 3 options on top ("Connections", "Interactions" and "User Data") are set to "Allow".
4. Launch WorldMate Live.
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BlackBerry client does not reflect Gold membership - clicking 'upgrade' shows 'you own a Gold membership'
In order to have your Gold membership properly extended to your BlackBerry device, please try to initiate a manual sync by getting into the "My Itinerary" service screen on WorldMate Live on your BlackBerry and selecting "Synchronize trips" from the menu.

If this fails please try to remove WorldMate Live from your device, and then download and install over the air from: http://get.wmlive.com/
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BlackBerry log-in fails - "Connection failed (Permission denied)"
In order to fix the connection problem, please try the following steps:

1. On your device, go to Settings->Options->Advanced Options->Applications
2. Scroll down the list of applications until you find WorldMate Live.
3. Highlight WorldMate Live and press "Menu" button on your device.
4. Select "Edit Permissions" from the Menu and make sure that all 3 options on top ("Connections", "Interactions" and "User Data") are set to "Allow".
5. Launch WorldMate Live.
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Connection Failed: Failed to transmit
Connection Failed: Invalid url parameter.
Connection Failed: Could not find a service book entry for IPPP
Connection Failed: could not open tunnel - failed
In order to solve the connection issue please try the following steps:
• Launch WorldMate Live and access the Connection Setup screen (Menu >> Settings >> Connection).
• Select "Automatically configure connection" and the application will detect your connection. Please follow the 'Recommended' options.
• If the automatic detection fails, please choose Manual Configuration and select your carrier from the list.
• If your carrier is not in the list, you will need to manually add new operator. Please contact your carrier, and request the following settings details:

1. Their 'APN' address.
2. Their 'Port' number.
3. Their 'IP Address'.
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No weather updates - Error message 'connection failed invalid distance to far back.'
Please verify that your device is set to the current date.
Please verify the same also within WorldMate Live.
If it set to another date, please adjust it.
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I have downloaded and installed the new version of WorldMate Live on my BlackBerry, but WorldMate Live icon does not appear/show on my BlackBerry.
I have downloaded and installed the new version of WorldMate Live on my BlackBerry. Upon launching WorldMate Live, I get error message saying a module is missing, e.g. "module com_mobimate_wmli - not found"
I have downloaded and installed the new version of WorldMate Live on my BlackBerry, but the version number didn't change - it remains the number of the old version.
In order to solve this issue please follow these steps:
• Uninstall WorldMate Live from your BlackBerry. Even if you do not see WorldMate Live icon, you will probably see it in your BlackBerry's applications list.
• Soft reset your BlackBerry (in order to do so you have to remove and reinsert the device battery).
• Re-install WorldMate Live: point your BlackBerry browser to http://get.wmlive.com and select Mirror 1 as first choice. Alternatively, select Mirror 2.
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I am trying to download the new version of WorldMate Live to my BlackBerry. The download fails and I get error message saying error code number 907. E.g. "907 Invalid COD Local connection timed"
Point your BlackBerry browser to http://get.wmlive.com and select Mirror 1 as first choice. Alternatively, select Mirror 2.
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An Airport is not included in WorldMate Live Flight Schedules.
The predefined list of airports which are available for selection by country, city, and airport name is limited in size.
Therefore many airports which are covered by our Flight Schedules service are not included in the predefined list.
Please try using the Airport Code (3 letter airport code) in the Flight Schedules service in order to locate flights to/from this airport.
The Flight Schedules database contains around 18,000 unique airport codes.
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How to activate the Calendar Sync on BlackBerry / I don’t see the Calendar sync option
WorldMate Live is designed to automatically detect when you have a calendar item that matches any of your itinerary dates and then it will come into action.
(e.g. - if your itinerary is between Jan-10-2008 and Jan-20-2008, only calendar items from that date range will be synched).

You will see a pop-up screen which will enable you to set up the calendar sync feature, step-by-step.
After the initial set up you will be able to change the calendar sync settings via WorldMate Live settings menu.
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