WorldMate Inc. would like to ensure that you have an outstanding purchasing experience with us. Please familiarize yourself with our refund policy described below. Additionally, always confirm that the services you have selected are compatible with your device and/or operating system. Please consider trying the free trial before buying in order to experience it first hand and ensure that it meets your needs and expectations.
If your purchase experience is less than optimal, please contact our Customer Care at www.wmlive.com/support so that we can assist you with a resolution. We will make every reasonable attempt to resolve any issues you may have with your Gold Membership subscription purchase.
Refund will occur for one of the following:
- Yearly subscription - your initial refund request was received by us within 14 days of your original purchase of a yearly subscription.
- Monthly subscription - your initial refund request was received by us within 14 days of the last month’s charging. In this case you will be refunded for your last month’s subscription fee.
All refunds will be issued in the same form of payment as the original purchase. All refunds are final and shall serve as the sole remedy for any claims relating to the purchase, download, use or inability to use the WorldMate Live Gold Membership services, unless such limitation is otherwise prohibited by law.
Refunds will not be provided in the case you replace your phone with a model which we do not support.
Our address:
353 N. Azusa Ave.
West Covina, CA 91791
Safe travels,
The WorldMate Live Team
